Return Policy

Return & Refund Policy – AndyPandy Warm Wear

We want you to be warm, cozy, and completely satisfied!

Returns

• You may return ANY of your items within 15 days of receiving your order.

• Items must be unworn, unwashed, and in original condition with tags attached.

• To initiate a return, please contact us at support@andypandywarmwear.com ↗ with your order number and reason for return.

• Returns must be approved before being sent back
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• Return address is dependent on product distribution origin, which will be coordinated by AndyPandy Warm-Wear support. Return instructions and the return address will be provided after approval.
  
  

• Customers are responsible for return shipping costs, unless the item arrives damaged, defective, or incorrect.

Refunds

• After we receive and inspect your return, refunds will be processed to your original payment method within 5–7 business days.

• Our original shipping costs are non-refundable, unless the return is due to a defect or error on our part.

Exchanges

• If you’d like to exchange an item for a different size or color, contact us at support@andypandywarmwear.com ↗ .

• Exchanges are subject to availability. Shipping costs are at the customer's expense.

Defective or Damaged Items

• If your item arrives defective or damaged, contact us immediately at support@andypandywarmwear.com ↗ .

• We’ll arrange a replacement or full refund, including any shipping costs.

Questions?
Email us anytime at support@andypandywarmwear.com ↗ — we’ll respond quickly to get you cozy again.

Here is our contact page, in case you would like more information on how you can reach out to us.